Shipping, Delivery, & Live Guarantee
Red Wigglers are guaranteed to be delivered to our customers alive. We have many years of experience in shipping worms, and lots of compost and insulation is used while packing your order to ensure safe arrival.
Orders will be shipped during the following period- Monday of every week. We send orders early in the week because we don't want your worms to get stuck in a shipping facility over the weekend, which isn't good for their health. Orders will need to be placed before 8 PM on Sunday night in order for your worms to ship on that Monday. Orders placed after 8PM will go out the following Monday.
An email will be sent from our store with your tracking number. Please check both your regular inbox and your spam folder, as sometimes your email provider will send a legitimate email from us to your spam folder in error.
We will take care of you in the extremely rare instance something goes wrong with UPS handling your shipment. We will send you new worms free of charge if the shipping company killed your worms.
Here's more details about our live arrival guarantee- If the worms were delivered and left at your doorstep, they must be brought inside ASAP, due to being a living and very perishable item which should not be exposed to outside temperature extremes for long periods of time. Once installed in a worm bed, red wigglers tolerate temperature extremes much better. In the confines of a small shipping box, they are less tolerant of temperature extremes. For the safety of your worms, be sure to check your tracking number so that someone will be available to bring your worms inside in a timely manner. If you cannot be home to receive them, ask a friend, neighbor or relative to bring them inside for you. If the worms died during transit, you must report dead worms within 12 hours of receiving your shipment to validate this guarantee. Furthermore, you must send us a video of the dead worms next to the cloth bag and box that they were shipped in, as proof of a dead shipment. No new worms will be shipped until we receive a video as evidence of a dead delivery.
Live Pickup Guarantee:
When you pickup the worms, they are delivered healthy to you as the customer. Once the worms are in your possession, it is your responsibility to keep them alive. More details on this will be provided in a document that is supplied with every local pickup order.