Shipping, Delivery, & Live Guarantee

Red Wigglers are guaranteed to be delivered to our customers alive. We have many years of experience in shipping worms, and lots of compost and insulation is used while packing your order to ensure safe arrival. 

Unlike many worm farms that only ship early in the week, we send orders on Monday-Saturday of every week. The cutoff time for shipping on a particular day is 9AM. orders placed after that time will go out during the next shipping timeframe.

An email will be sent from our store with your tracking number. Please check both your regular inbox and your spam folder, as sometimes your email provider will send a legitimate email from us to your spam folder in error. 

Please note that we are a UPS shipper for the most part. If you have placed a large order and your address is an area that is not regularly serviced by UPS, your order will be refunded. 

We will take care of you in the extremely rare instance something goes wrong with the shipping your worms. Fortunately, we have not had a single dead shipment for the past two years. However, if in the extremely rare case a dead shipment does occur, we will send you new worms free of charge if the shipping company killed your worms. 

You must contact us within 12 hours of receiving a dead shipment. In order to validate the 100% live arrival guarantee, you will need to email us video evidence of the dead worms next to the box and cloth bag they were shipped in. A video is easy to make on any smart phone these days. Once we have verified that your shipment isn't alive, we will dispatch a new order of worms free of charge.

Live Pickup Guarantee:

When you pickup the worms, they are delivered healthy to you as the customer. Once the worms are in your possession, it is your responsibility to keep them alive. More details on this will be provided in a document that is supplied with every local pickup order.

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